Shipping & Returns

Clear timelines. No guesswork.

We ship from Australia and prepare every order by hand in small batches. Below you’ll find everything you need to know about delivery, tracking, and returns.

Order Processing

  • Orders are typically processed within 1–3 business days

  • During peak periods or new releases, processing times may extend slightly

Once dispatched, you’ll receive a confirmation email with tracking details.

Shipping Within Australia

  • Standard Shipping: Estimated 2–7 business days

  • Express Shipping: Estimated 1–3 business days

Delivery times are estimates and may vary by location.

International Shipping

We ship internationally to select countries.

  • Delivery times typically range from 7–21 business days, depending on destination

  • International orders may be subject to customs fees, duties, or taxes — these are the responsibility of the recipient

Tracking is provided where available.

Free Shipping

  • Free shipping on orders over $100 AUD (Australia only)

This offer is automatically applied at checkout.

Packaging & Protection

All orders are packed securely to protect natural slate during transit.
In the rare event of damage, please contact us — we’ll make it right.

Change of Mind

We accept returns for unused items within 14 days of delivery.

To be eligible:

  • Items must be unused and in original condition

  • Returned in original packaging

Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

We’ll arrange a replacement or refund as quickly as possible.

Refunds

Once a return is received and inspected:

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or provider

Shipping costs are non-refundable unless the return is due to our error.

Contact

If you have questions about shipping, delivery, or returns, you can reach us at:

hello.theathleticarchive@gmail.com

We aim to respond within 1 business day.

We’re a small studio, but we take every order seriously. If something’s not right, tell us — we’ll sort it.